Refund policy
Return Policy
Because we carry a variety of product types, return, refund, and replacement eligibility depends on the type of item purchased. Please review the applicable section below.
Perishable Items (Fresh Products)
Perishable items include, but are not limited to, fresh wreaths, fresh garlands, greenery bunches, live plants, and fresh flower stems.
Due to their limited lifespan, all perishable items are final sale and are not eligible for return.
If your item arrives damaged, defective, or incorrect, you must contact us at hello@woodlandflower.com within 24 hours of delivery, as confirmed by carrier tracking, and provide photo evidence of the issue. If approved, we will offer a replacement or refund at our discretion.
Requests submitted after the 24-hour window will not be accepted.
Sola Wood Products — Non-Custom
If you are not satisfied with a non-custom sola wood product, you may request a return by contacting us at hello@woodlandflower.com within 3 days of delivery, as confirmed by carrier tracking.
To be eligible for a return, your item must be unused, unaltered, and in its original packaging. Items showing any signs of use, handling beyond normal inspection, or alteration will not be accepted for return.
If your return is approved, you must ship the item back at your own expense within 7 days of delivery. Items sent back without prior authorization or outside the 7-day window will not be accepted. Once we have received and inspected the returned item, we will notify you of the approval or denial of your refund.
Sola Wood Products — Custom
All custom sola wood products are final sale and are not eligible for return.
Please inspect your order upon delivery and contact us at hello@woodlandflower.com within 24 hours of delivery, as confirmed by carrier tracking, if your item arrives damaged, defective, or materially different from your approved order. Photo evidence of the issue is required.
Approved claims will be handled on a case-by-case basis. Depending on the nature of the issue, we may offer a refund or provide replacement flowers or filler materials to remedy the bouquet.
Requests submitted after the 24-hour window will not be accepted.
All Other Non-Perishable Items
For all other non-perishable items, you may request a return within 3 days of delivery, as confirmed by carrier tracking.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
To initiate a return, you must contact us at hello@woodlandflower.com within the 3-day return period. If your return is accepted, you will be provided with instructions for returning your item. Items sent back without prior authorization will not be accepted.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases, sale items, and gift cards.
Custom and Personalized Items
All custom and personalized items are final sale and are not eligible for return, exchange, or refund.
For purposes of this policy, a "custom" or "personalized" item means any product that has been modified, altered, created, or produced specifically for a customer at the customer's request or based on selections made at the time of purchase. This includes, without limitation, items involving custom sizing, color choices, design modifications, material selections, inscriptions, or any other made-to-order specifications that differ from standard, pre-made inventory.
Because these items are made specifically for you and cannot be restocked or resold in the ordinary course of business, all such sales are final.
Exchanges
The fastest way to receive a different item is to place a new order. Returns must be approved before sending any item back.
Refunds
We will notify you once we have received and inspected your return (if applicable) and inform you whether your refund has been approved.
If approved, refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund.